Help & Support

Choose “Continue with Google” on Player Access, then select an account on Google. You return to the FLOOR VII lobby after authentication. FLOOR VII never asks for your Google password or verification code.

A guest session may be unrecoverable if browser storage is lost. Link Google from the same browser if you want a persistent way to return to your progress.

Sign out from Settings, then use Google sign-in again on Player Access. On a shared device, also review the account currently signed in at Google.

Use BET to confirm the stake, the lever to spin, and the three stop buttons to settle the reels. Use “End play and total” when you finish a session.

Review Master, Music and Effects in Audio Settings. Browsers may block audio until your first interaction. Also check the device mute and output settings.

Each spin settles exactly once on the server. Profile, Activity and Rankings update after the session closes. Keep the page open until the completion state is shown.

Ranking score uses actual payout only. Grants, compensation, purchases and daily refills never add score. A period being processed can also delay display.

Check service status, then retry once on a stable connection. Do not repeat the same play command while it is settling. Keep the request ID when one is shown.

Return browser zoom to 100%, lock device orientation and reload the view. If it persists, include device, browser and occurrence time in a support case.

FLOOR VII never settles spins offline. After connectivity returns, re-enter with the same account and the app resumes from server-confirmed state.

No. Game coins, items and rewards cannot be cashed out, transferred or exchanged for prizes and have no cash value. Support gifts consume free FP to increase another player's non-spendable Charm; no points or items are transferred to them.

Never send passwords, Google verification codes, OTPs, authentication tokens, card numbers or secret keys. Staff will never ask for them.